Upland Hills Health Patient Satisfaction Scores beat the state and national average!

On March 28th the Medicare/Government website www.hospitalcompare.hhs.gov published patient satisfaction scores for hospitals throughout the nation for the first time.

Data shows that Upland Hills Health has satisfied –and in many cases even exceeded—patients’ expectations. In fact, they are doing a better job than most hospitals in Wisconsin or even the U.S.

The website report shows then on a scale of 1 to 10 (where 10 is excellent), 83% of Upland Hills Health patients rank the organization as a 9 or 10. In comparison, the average hospital in Wisconsin received a rank of 9 or 10 from only 69% of their customers; in the U.S. the average hospital received a rank of 9 or 10 from only 63%.

Also impressive was the fact that over 80% of Upland Hills Health customers would “definitely recommend” the hospital. Compare that to the 71% average of Wisconsin hospitals and 67% average of all hospitals in the US.

Marketing Director Patricia Lawson views the results as a tool for continued change. “We’re proud of the work we are doing. But this research also motivates us to do even better. Upland Hills Health has a culture committed to excellence. And such research acts as a guide to help us prioritize our improvement efforts.”

To get a true perspective on how impressive these results are, one has to keep in mind that these high scores were earned during the rather untidy surroundings of the current building project.

As Upland Hills Health Administrator Phyllis Fritsch explained, “We’ve got a great team of Doctors, Nurses and support staff. We know it. And now this data proves it. Not only is our team skilled—they’re also truly caring and compassionate.” Fritsch added, “A big thank you to all of our customers for their understanding and cooperation as they endure the inconvenience and unsightly progress of the building project.”