Constructed in 2002, the Nursing and Rehab Center was designed to enhance the long-term care needs in the community and to replace a physical plant on North Street, which maximized its usefulness. The new construction was one of the first of its kind in Wisconsin — designed with the "household concept," supporting a homelike, rather than institutional living environment for the frailest seniors and others in need of a nursing home environment in the greater Iowa County area.

The project includes a new 44-bed long-term care and rehab facility, designed in a "neighborhood concept" with four large homes or households. Each household has a living area, dining area, parlor, nine bedrooms, and nine bathrooms (for 11 residents per household). The four households connect to a "neighborhood center" for group activities.

The Skywalk, known as "Main Street," has a beauty/barber salon, post office drop box, ATM, movie theater, chapel/meditation room, library, greenhouse, conversation and viewing area, and a computer services area.

Residential Household The Residential Household was created for residents who are cognitively alert and aware, but who are unable to either care for themselves at home or live in an assisted living facility. The household consists of 7 private and 2 semi-private rooms, in addition to a den, parlor, kitchen, dining and living room. There is easy access to the outdoors where residents enjoy the beauty of an outdoor courtyard. Activities are held regularly in the Residential household, from baking to word search. There is always a puzzle going in the den or a game of cards around the table. Families visit often and spend time in the Residential Household or on Main Street, enjoying the café or bird watching in the Aviary.	Sitting (L-R): Tini Rikli-Touir, CNA; Lynn Zimmerman, CNA; Helen Granville, CNA Standing (L-R): Bonnie Pink, R.N.; Resident Care Coordinator; Pat Hill, CNA; Brenda Hlavac, R.N.; MaryAnn Bass-Grant, R.N.
Rehab Household The Rehab Household was created to meet the needs of persons who have recently been hospitalized and needed a re-couperative stay to enable them to return to their prior living situation. Frequent diagnosis in this household are orthopedic procedures such as hip or knee replacement, rehabilitation following a CerbroVascular Accident, or medical recovery from diagnosis such as congestive heart failure, pneumonia or other infectious disease. Staff in this household is trained in exercise therapy, special positioning and transfer skills, and monitoring of sub acute medical disease status. The Rehab Household has consistently received extremely high patient satisfaction scores from residents who have received their care and services and have returned to their prior living location.	Staff left to right: Back Row: Brenda Hlavac, R.N.; Rochelle Godfrey, CNA; Lisa Christianson, CNA; Brenda Kite, LPN Front Row: Jodi Eastman, CNA; Debbie Benson, CNA; Bobbi Jo Pink, LPN; Bonnie Pink, R.N.

Nursing and Rehab Center added to top ten list

Our nursing and rehab facility has received the honor of being listed in the "Top Ten" Most Innovative Facilities in Healthcare. The Center for Innovation in Health Facilities is a non-profit organization created in 1997 to foster innovation in evidence-based design, planning, and operation of healthcare facilities. The Center conducted a survey asking for information from 5000 healthcare CEOs and 250 healthcare consultants about innovations in healthcare environments. This survey resulted in the "Top Ten" Most Innovative Facilities for 2000, of which, our organization was named for the state-of-the-art nursing and rehab facility that is currently under construction.

Other healthcare facilities named in the "Top Ten" include:

• Florida Hospital Celebration Health, Celebration, Florida
• W. Stanley Jennings Outpatient Center, Chesapeake, Virginia
• Highline Community Hospital, Burien, Washington
• Levindale Hebrew Geriatric Center and Hospital, Baltimore, Maryland
• Peter M. Wege Center for Health and Learning, Grand Rapids, Michigan
• St. Luke's Episcopal Hospital and Texas Heart Center, Jackson, Mississippi
• Woodwinds Health Campus, Woodbury, Minnesota
• Hearthstone Alzheimer Care Assisted Living Treatment Residences, Massachusetts and New York

We are pleased to say our residents and their families are very satisfied with our services.

These are actual comments from the residents and families over the past year:

“Upland Hills Nursing and Rehab Center is a wonderful place to recuperate until one can manage at home or go home.”

“There is no where else I would want to go.”

“Everything was fine and I will miss everyone.”

“Everyone was kind and helpful.”

“I was very happy with the facilities, care, meals, help and everything connected with the Rehab Center. I could not have been treated better.”

“The very best. You were all great.  Your are all very special people and I respect you all very much.”

“You all go above and beyond here in care and services. I will never forget one of you."

"Keep up the good care and service; it is something that each one of you can be proud of.”

We routinely survey our residents and their families to measure satisfaction with our services.  We receive very positive feedback.  Two key indicators of quality of care are shown, below, with their corresponding survey results:

Were you satisfied with the care or services received?
The graph indicates the percent who said "Yes" they were satisfied, during the fiscal year and quarter listed:

100%   100%   100%   100% 2004 1st Quarter   2004 2nd Quarter   2004 3rd Quarter   2004 4th Quarter

Would you refer others to the Upland Hills Health Nursing and Rehab Center?
The graph indicates the percent who said "Yes" they would refer us to others, during the fiscal year and quarter indicated:

100%   100%   100%   100% 2004 1st Quarter   2004 2nd Quarter   2004 3rd Quarter   2004 4th Quarter