Billing Questions

Patient Billing

Healthcare billing can be confusing, so at Upland Hills Health we work with patients in a positive and proactive way to help settle accounts in the most timely and convenient manner. And our expertise with insurance plans and payments means our patients find the best solutions.

My Bill

When receiving care at Upland Hills Health, patients may be sent more than one bill. Typically, one will come from the hospital and one from a patient’s doctor. Then, depending on the type of care provided, patients may also receive bills from independent specialists, such as radiologists or pathologists.

Financial responsibility for all bills is with the patient or patient’s representative (guarantor). Because of this, if a patient’s insurance company does not make payment in a reasonable time frame and does not respond to attempts to resolve payment matters, the patient will be billed.

Upland Hills Health will attempt to provide your insurance company with all the information it needs, but there are times when they require information from the patient to resolve a claim.

Protection Against Surprise Billing

Paying My Bill

Payment of deductibles, co-pays and non-covered services is due at the time of service. Upland Hills Health will then automatically file a claim with the patient’s insurance company for all covered services.

Acceptable payment methods include:

  • Personal or insurance check

  • Visa or MasterCard bank card

  • Pre-approved payment arrangement

 A patient’s account is considered past due if:

  • Full payment is not received and no approved payment arrangements have been made

  • There is no response to requested information through letters and/or phone calls

  • Required application forms for hospital assistance (uncompensated care) programs have not been completed and returned

If you have questions or concerns regarding your bill or need help establishing a payment arrangement, our patient benefit specialists can help. They are available 8 am – 4:30 pm or by appointment. To set up a meeting, call 608.930.7200 ext. 4145.

Uncompensated Care – Financial Assistance

For patients who don’t have insurance or who are facing a large balance even after insurance has paid, Upland Hills Health has an Uncompensated Care Program that can provide assistance. Talk to a patient benefit specialist to determine if you are eligible by calling 608.930.7200 ext. 4145.

Does my insurance work with Upland Hills Health?

It’s one of the most common questions our patient financial services experts get.

Most people are surprised to learn that Upland Hills Health works with a wide range of health plan and PPOs. We are an independent, nonprofit healthcare organization, always pursuing additional insurance carriers that service our communities.


Most frequently used insurance plans:

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