Visitor Resources

No matter how long or short the stay, we want to make it easy for our patients to have an enjoyable visit with friends and family.


Visiting Guidelines

Upland Hills Health provides an environment which allows options for visitors. It is very important that we work to control the spread of germs and maintain a restful atmosphere.

Patient visitation rights include:

  • Informing patients of their visitation rights and clinical restriction or limitations.
  • Allowing patients to choose the visitors they want and do not want to visit.
  • Allowing patient to have flexible visiting hours.
  • Treating visitors in a fair and equal manner (non-discriminatory).
  • Allowing visitors equal visitation privileges based on patient choice.

Upland Hills Health’s primary focus is to provide care, safety and well being to all patients and residents, so visiting restrictions/limitations may be applied.

Visiting hours may be restricted based on clinical needs. Examples of clinical needs include:

  • Visiting interferes with the care, rest or privacy of the patient/resident or other patients/residents.
  • Visitors display disruptive, threatening or violent behavior(s) of any kind.
  • We are aware of an existing court order restricting contact.
  • An outbreak of flu or any widespread communicable disease in the community.
  • Indications of a disease of possible epidemic proportions.
  • There is a community disaster.

Upland Hills Health reserves the right to determine situations where it is necessary to limit visitation.

General Visiting Guidelines
  • For patient safety and care, visitors must register at the nursing station after 9 p.m. If you plan to leave the inpatient area, tell a staff person. If you plan to return to the inpatient area, tell the Emergency Department admission staff, so you can be escorted to the inpatient area.
  • Patients may wish to have a support person present during the hospital stay.
  • A pediatric patient may have an adult stay at all times.
  • When children visit patients, they must be chaperoned and supervised by an adult at all times. Should children become restless or disruptive, the chaperone will be asked to take the children out of the care area.
  • Every effort will be made to accommodate visits by the clergy. You are encouraged to contact your clergy if you would like a visit. A clergy list is available for the patient/resident and nursing station. If you need assistance contacting clergy, speak with staff.
  • We ask that you do not visit if you are or have been ill during the past seven days.
  • All visitors are recommended to clean their hands using provided alcohol based hand rubs upon entry into a patient’s room.
  • Please do not sit or lie on vacant beds.
  • Shoes and shirts are required at all times.
  • If visiting in multiple areas, visit the Birth Center before other areas.
  • Be mindful and respectful of the rights of other patients and residents.
  • Do not take food or beverages, including alcoholic beverages, to the patients/residents without first speaking with the nursing staff.
  • Visitors may not bring guns or weapons into Upland Hills Health.
  • Visitors may not use tobacco products on Upland Hills Health campus.
  • At the Nursing and Rehab Center, please refer to the resident rights access and visitation rights.
Birth Center Guidelines

Spouse/domestic partner/support person is encouraged to stay with the mother as much as possible. Sleeping accommodations are provided for the support person.

Attending The Delivery:

  • Anyone planning to attend the delivery must have the consent of the mother. Only one support person may attend a cesarean (C-section) birth.
  • Sibling attendance at delivery requires prior authorization from the physician. In addition, siblings must be chaperoned. The attending physician may limit the number of persons who attend the delivery. Generally no more than two persons are allowed.
  • When general anesthesia is required, visitors will be asked to step out.
Emergency and Urgent Care
  • Visitors must report to the Emergency Department Admissions Desk. Visitors are not admitted through the emergency ambulance entrance unless accompanied by staff.
  • Visitors are escorted by an Emergency Department admissions or Emergency Department staff member to the patient’s room.
Surgery
  • Generally one visitor is allowed during admission to day surgery. Exceptions may be made for parents of small children.
  • Visiting in the Post Anesthesia Care Unit is at the discretion of the RN in charge and based on patient volume as well as need to protect privacy of patients emerging from anesthesia. One parent is allowed to stay with a small child.
  • A volunteer or staff member will contact you to arrange a meeting with the surgeon after the surgery.
Visiting Patients in Isolation
  • When a “No Visitors” sign, color-coded “Isolation Precaution” sign or “Keep Door Closed” sign is posted on the door (or door frame), please check at the nurses’ station before entering the patient’s room.
  • The color-coded “Isolation Precaution” sign is the symbol used for a person requiring some type of isolation to protect staff and visitors from infection. Personal protective equipment is available to decrease chance of exposure. Staff can instruct you on its use.
  • It is recommended that children do not visit patients in isolation. This is recommended for the children’s safety and protection.
  • All visitors are recommended to clean their hands using provided alcohol based hand rubs upon entry into a patient’s room.
  • Please wash your hands when leaving the isolation room.
  • The staff will be glad to provide you the patient’s phone number to allow you to visit by phone.
Auxiliary Hospital Gift Shop

Auxiliary Hospital Gift Shop

At the Auxiliary Gift Ship, merchandise changes frequently, but includes stuffed animals for new babies, beautiful gifts for the entire family, seasonal gifts and decorations.  ustomer needs are met by helpful and caring assistance from our volunteers. Gift shop income is used to support patient care, programming and medical equipment at Upland Hills Health.

The gift shop is open Monday – Friday, 10 am – 3 pm, as volunteer schedules allow. Phone orders are available for flowers or gift items to be delivered within the hospital. To make a phone order, call 608-930-7104.

Interested in volunteering at the gift shop? Call 608-930-7113

Center Cafe

Healthy. High quality. Local.

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The Upland Hills Health nutritional services team is always working to ensure that our patients, visitors and employees have delicious and healthy food options. That’s why you’ll find healthy wraps and salads in our grab-and-go coolers, along with a variety of hot items.

Lunch hours are: 11 am to 1:30 pm, Monday through Friday.

Buying Local

We also partner with Fifth Season Cooperative to purchase fresh, local produce and other food items to use in our cafeteria meals.

Does my insurance work with Upland Hills Health?

It’s one of the most common questions our patient financial services experts get.

Most people are surprised to learn that Upland Hills Health works with a wide range of health plan and PPOs. We are an independent, nonprofit healthcare organization, always pursuing additional insurance carriers that service our communities.

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Most frequently used insurance plans:

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